• To Achieve Service Business Technical & Commercial targets for allotted Region which includes AMC Renewals, Warranty Conversions, Non-AMC Conversions, Repairs & Refurbishment Business, Net Sales, Credit control, Productivity, Response & Resolution times for concerns.
• To Plan & execute Service business Technical & Commercial -plan vs actuals, Delta, Shortfall Analysis, Back Up Plan.
• To provide Technical & Commercial solutions necessary for customer satisfaction in co-ordination with Head-Service for a win win situation.
• To follow & Complete Service Business Commercial Cycle – offer Submission, Meeting, Discussion, Negotiation, Finalization, Booking, Billing, Collection.
• To inform/intimate/remind to customers via mails, letters, regarding Service Business Technical & Commercial activities.
• To analyze customer feedback form and take appropriate corrective action.
• To provide training to Service team for skills enhancement.